NWP_Query Object ( [query] => Array ( [post_type] => kb [post__not_in] => Array ( [0] => 36814 ) [tax_query] => Array ( [0] => Array ( [taxonomy] => kbtopic [field] => slug [terms] => jo-series ) ) [posts_per_page] => 4 [orderby] => rand ) [query_vars] => Array ( [post_type] => kb [post__not_in] => Array ( [0] => 36814 ) [tax_query] => Array ( [0] => Array ( [taxonomy] => kbtopic [field] => slug [terms] => jo-series ) ) [posts_per_page] => 4 [orderby] => meta_value_num menu_order [error] => [m] => [p] => 0 [post_parent] => [subpost] => [subpost_id] => [attachment] => [attachment_id] => 0 [name] => [pagename] => [page_id] => 0 [second] => [minute] => [hour] => [day] => 0 [monthnum] => 0 [year] => 0 [w] => 0 [category_name] => [tag] => [cat] => [tag_id] => [author] => [author_name] => [feed] => [tb] => [paged] => 0 [meta_key] => [meta_value] => [preview] => [s] => [sentence] => [title] => [fields] => [menu_order] => [embed] => [category__in] => Array ( ) [category__not_in] => Array ( ) [category__and] => Array ( ) [post__in] => Array ( ) [post_name__in] => Array ( ) [tag__in] => Array ( ) [tag__not_in] => Array ( ) [tag__and] => Array ( ) [tag_slug__in] => Array ( ) [tag_slug__and] => Array ( ) [post_parent__in] => Array ( ) [post_parent__not_in] => Array ( ) [author__in] => Array ( ) [author__not_in] => Array ( ) [search_columns] => Array ( ) [meta_query] => Array ( [relation] => OR [0] => Array ( [key] => mkb_tax_order_5734 [compare] => EXISTS ) [1] => Array ( [key] => mkb_tax_order_5734 [compare] => NOT EXISTS ) ) [order] => ASC [ignore_sticky_posts] => [suppress_filters] => [cache_results] => 1 [update_post_term_cache] => 1 [update_menu_item_cache] => [lazy_load_term_meta] => 1 [update_post_meta_cache] => 1 [nopaging] => [comments_per_page] => 50 [no_found_rows] => [taxonomy] => kbtopic [term] => jo-series ) [tax_query] => WP_Tax_Query Object ( [queries] => Array ( [0] => Array ( [taxonomy] => kbtopic [terms] => Array ( [0] => jo-series ) [field] => slug [operator] => IN [include_children] => 1 ) ) [relation] => AND [table_aliases:protected] => Array ( [0] => wp_term_relationships ) [queried_terms] => Array ( [kbtopic] => Array ( [terms] => Array ( [0] => jo-series ) [field] => slug ) ) [primary_table] => wp_posts [primary_id_column] => ID ) [meta_query] => WP_Meta_Query Object ( [queries] => Array ( [0] => Array ( [key] => mkb_tax_order_5734 [compare] => EXISTS ) [1] => Array ( [key] => mkb_tax_order_5734 [compare] => NOT EXISTS ) [relation] => OR ) [relation] => OR [meta_table] => wp_postmeta [meta_id_column] => post_id [primary_table] => wp_posts [primary_id_column] => ID [table_aliases:protected] => Array ( [0] => wp_postmeta [1] => mt1 ) [clauses:protected] => Array ( [wp_postmeta] => Array ( [key] => mkb_tax_order_5734 [compare] => EXISTS [compare_key] => = [alias] => wp_postmeta [cast] => CHAR ) [mt1] => Array ( [key] => mkb_tax_order_5734 [compare] => NOT EXISTS [compare_key] => = [alias] => mt1 [cast] => CHAR ) ) [has_or_relation:protected] => 1 ) [date_query] => [queried_object] => WP_Term Object ( [term_id] => 5734 [name] => JO Series [slug] => jo-series [term_group] => 0 [term_taxonomy_id] => 5734 [taxonomy] => kbtopic [description] => [parent] => 0 [count] => 24 [filter] => raw [term_order] => 7 ) [queried_object_id] => 5734 [request] => SELECT SQL_CALC_FOUND_ROWS wp_posts.ID FROM wp_posts LEFT JOIN wp_term_relationships ON (wp_posts.ID = wp_term_relationships.object_id) LEFT JOIN wp_postmeta ON ( wp_posts.ID = wp_postmeta.post_id ) LEFT JOIN wp_postmeta AS mt1 ON ( wp_posts.ID = mt1.post_id AND mt1.meta_key = 'mkb_tax_order_5734' ) WHERE 1=1 AND wp_posts.ID NOT IN (36814) AND ( wp_term_relationships.term_taxonomy_id IN (5734,5735,5737,5738,5751,5781) ) AND ( wp_postmeta.meta_key = 'mkb_tax_order_5734' OR mt1.post_id IS NULL ) AND ((wp_posts.post_type = 'kb' AND (wp_posts.post_status = 'publish' OR wp_posts.post_status = 'acf-disabled'))) GROUP BY wp_posts.ID ORDER BY wp_postmeta.meta_value+0 ASC, wp_posts.menu_order ASC LIMIT 0, 4 [posts] => Array ( [0] => WP_Post Object ( [ID] => 37754 [post_author] => 18 [post_date] => 2023-08-31 21:36:10 [post_date_gmt] => 2023-09-01 04:36:10 [post_content] => This guide covers a possible fix for issues with low or one way volume on JO-1MD and JO-1FD stations. [post_title] => JO Series - Fixing One Way Volume Issues [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => jo-series-fixing-one-way-volume-issues [to_ping] => [pinged] => [post_modified] => 2025-03-13 10:25:29 [post_modified_gmt] => 2025-03-13 17:25:29 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/jo-series-fixing-one-way-volume-issues/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [1] => WP_Post Object ( [ID] => 37665 [post_author] => 18 [post_date] => 2023-04-19 17:32:25 [post_date_gmt] => 2023-04-20 00:32:25 [post_content] => [post_title] => External Signaling JO, JK, JF, JP, KB, IE [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => external-signaling-jo-jk-jf-jp-kb-ie [to_ping] => [pinged] => [post_modified] => 2025-03-13 10:25:30 [post_modified_gmt] => 2025-03-13 17:25:30 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/external-signaling-jo-jk-jf-jp-kb-ie/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [2] => WP_Post Object ( [ID] => 37510 [post_author] => 18 [post_date] => 2021-12-07 18:42:38 [post_date_gmt] => 2021-12-08 02:42:38 [post_content] =>

Line Drawing

 

Specifications

Features

  • Normally open (N/O) contact with a high current rating for door strikes
  • Normally closed (N/C) contact with high current for magnetic locks
  • Use with any 18-24V system that requires door release

Power Source

Supplied by Master Station or CEU

Contact Rating

250V AC, 8A 30V DC, 5A

Compatible Stations

Form C Door Release Relay for AX Series, JF Series, JK Series, JO Series, JP Series, or KB Series

Mounting

Surface mount directly to the wall

Dimensions

1-7/16" H x 13/16" W x 7/16" D (with wires extending approx. 7-1/2") [post_title] => RY-1824L Technical Specifications [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => ry-1824l-technical-specifications [to_ping] => [pinged] => [post_modified] => 2025-04-10 11:09:53 [post_modified_gmt] => 2025-04-10 18:09:53 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/ry-1824l-technical-specifications/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [3] => WP_Post Object ( [ID] => 37508 [post_author] => 18 [post_date] => 2021-12-07 18:24:46 [post_date_gmt] => 2021-12-08 02:24:46 [post_content] =>

Line Drawing

 

Specifications

Features

  • Allows an external device to be triggered when the intercom is called
  • External device will be activated when the door station calls in

Power Source

12-24V DC, 12-16V AC - supplied by Master Station

Contact Rating

125V AC, 1.0A 30V DC, 1.0A

Compatible Stations

External Signaling Relay for AX Series, DB Series, JF Series, JK Series, JO Series, JP Series, or KB Series

Mounting

Surface mount directly to the wall

Dimensions

4-1/8"H x 2-7/16"W x 1-5/8"D [post_title] => RY-ES Technical Specifications [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => ry-es-technical-specifications [to_ping] => [pinged] => [post_modified] => 2025-04-10 11:09:01 [post_modified_gmt] => 2025-04-10 18:09:01 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/ry-es-technical-specifications/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) ) [post_count] => 4 [current_post] => -1 [before_loop] => 1 [in_the_loop] => [post] => WP_Post Object ( [ID] => 37754 [post_author] => 18 [post_date] => 2023-08-31 21:36:10 [post_date_gmt] => 2023-09-01 04:36:10 [post_content] => This guide covers a possible fix for issues with low or one way volume on JO-1MD and JO-1FD stations. [post_title] => JO Series - Fixing One Way Volume Issues [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => jo-series-fixing-one-way-volume-issues [to_ping] => [pinged] => [post_modified] => 2025-03-13 10:25:29 [post_modified_gmt] => 2025-03-13 17:25:29 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/jo-series-fixing-one-way-volume-issues/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [comment_count] => 0 [current_comment] => -1 [found_posts] => 23 [max_num_pages] => 6 [max_num_comment_pages] => 0 [is_single] => [is_preview] => [is_page] => [is_archive] => 1 [is_date] => [is_year] => [is_month] => [is_day] => [is_time] => [is_author] => [is_category] => [is_tag] => [is_tax] => 1 [is_search] => [is_feed] => [is_comment_feed] => [is_trackback] => [is_home] => [is_privacy_policy] => [is_404] => [is_embed] => [is_paged] => [is_admin] => [is_attachment] => [is_singular] => [is_robots] => [is_favicon] => [is_posts_page] => [is_post_type_archive] => 1 [query_vars_hash:WP_Query:private] => 9879a276bbda548cbcb264de060dec6b [query_vars_changed:WP_Query:private] => 1 [thumbnails_cached] => [allow_query_attachment_by_filename:protected] => [stopwords:WP_Query:private] => [compat_fields:WP_Query:private] => Array ( [0] => query_vars_hash [1] => query_vars_changed ) [compat_methods:WP_Query:private] => Array ( [0] => init_query_flags [1] => parse_tax_query ) )

JOW Mobile App receiving calls from previously configured JO-1MDW stations

Summary

Intercom App Type B receive calls that disconnect quickly and cannot be answered. This will happen on phones that have been registered to previously configured JO-1MDW master stations.

 

Solution

If the phone is not removed from a JO-1MDW’s list of registered apps, the JO-1MDW will try to call the phone, but it will not be able to connect. A few examples of this would be registering the same phone on multiple systems for testing, or users who replace their JO-1MDW master stations. A couple of solutions to help resolve this issue can be found below.

 

Option A
  • If replacing a JO-1MDW master station, factory default the master station and remove the app from the smartphones that were registered to the original JO-1MDW. Next, install the app on the smartphone and reregister to the new JO-1MDW.
Option B
  • If using a phone that is frequently used to test JO-1MDW installations, make sure to remove the phone from the JO-1MDW’s list of apps before leaving the site.
    • Under Settings, go to Other Settings, and then to Register/Delete Apps.
    • Tap the mobile device to delete. Press the check mark to confirm the deletion.

Transform Your Security Today

Connect with our local experts for product questions, demos, and assistance in designing your ideal security solution.

Contact Us