NWP_Query Object ( [query] => Array ( [post_type] => kb [post__not_in] => Array ( [0] => 36657 ) [tax_query] => Array ( [0] => Array ( [taxonomy] => kbtopic [field] => slug [terms] => programming ) ) [posts_per_page] => 4 [orderby] => rand ) [query_vars] => Array ( [post_type] => kb [post__not_in] => Array ( [0] => 36657 ) [tax_query] => Array ( [0] => Array ( [taxonomy] => kbtopic [field] => slug [terms] => programming ) ) [posts_per_page] => 4 [orderby] => meta_value_num menu_order [error] => [m] => [p] => 0 [post_parent] => [subpost] => [subpost_id] => [attachment] => [attachment_id] => 0 [name] => [pagename] => [page_id] => 0 [second] => [minute] => [hour] => [day] => 0 [monthnum] => 0 [year] => 0 [w] => 0 [category_name] => [tag] => [cat] => [tag_id] => [author] => [author_name] => [feed] => [tb] => [paged] => 0 [meta_key] => [meta_value] => [preview] => [s] => [sentence] => [title] => [fields] => [menu_order] => [embed] => [category__in] => Array ( ) [category__not_in] => Array ( ) [category__and] => Array ( ) [post__in] => Array ( ) [post_name__in] => Array ( ) [tag__in] => Array ( ) [tag__not_in] => Array ( ) [tag__and] => Array ( ) [tag_slug__in] => Array ( ) [tag_slug__and] => Array ( ) [post_parent__in] => Array ( ) [post_parent__not_in] => Array ( ) [author__in] => Array ( ) [author__not_in] => Array ( ) [search_columns] => Array ( ) [meta_query] => Array ( [relation] => OR [0] => Array ( [key] => mkb_tax_order_5693 [compare] => EXISTS ) [1] => Array ( [key] => mkb_tax_order_5693 [compare] => NOT EXISTS ) ) [order] => ASC [ignore_sticky_posts] => [suppress_filters] => [cache_results] => 1 [update_post_term_cache] => 1 [update_menu_item_cache] => [lazy_load_term_meta] => 1 [update_post_meta_cache] => 1 [nopaging] => [comments_per_page] => 50 [no_found_rows] => [taxonomy] => kbtopic [term] => programming ) [tax_query] => WP_Tax_Query Object ( [queries] => Array ( [0] => Array ( [taxonomy] => kbtopic [terms] => Array ( [0] => programming ) [field] => slug [operator] => IN [include_children] => 1 ) ) [relation] => AND [table_aliases:protected] => Array ( [0] => wp_term_relationships ) [queried_terms] => Array ( [kbtopic] => Array ( [terms] => Array ( [0] => programming ) [field] => slug ) ) [primary_table] => wp_posts [primary_id_column] => ID ) [meta_query] => WP_Meta_Query Object ( [queries] => Array ( [0] => Array ( [key] => mkb_tax_order_5693 [compare] => EXISTS ) [1] => Array ( [key] => mkb_tax_order_5693 [compare] => NOT EXISTS ) [relation] => OR ) [relation] => OR [meta_table] => wp_postmeta [meta_id_column] => post_id [primary_table] => wp_posts [primary_id_column] => ID [table_aliases:protected] => Array ( [0] => wp_postmeta [1] => mt1 ) [clauses:protected] => Array ( [wp_postmeta] => Array ( [key] => mkb_tax_order_5693 [compare] => EXISTS [compare_key] => = [alias] => wp_postmeta [cast] => CHAR ) [mt1] => Array ( [key] => mkb_tax_order_5693 [compare] => NOT EXISTS [compare_key] => = [alias] => mt1 [cast] => CHAR ) ) [has_or_relation:protected] => 1 ) [date_query] => [queried_object] => WP_Term Object ( [term_id] => 5693 [name] => Programming [slug] => programming [term_group] => 0 [term_taxonomy_id] => 5693 [taxonomy] => kbtopic [description] => [parent] => 5690 [count] => 8 [filter] => raw [term_order] => 3 ) [queried_object_id] => 5693 [request] => SELECT SQL_CALC_FOUND_ROWS wp_posts.ID FROM wp_posts LEFT JOIN wp_term_relationships ON (wp_posts.ID = wp_term_relationships.object_id) LEFT JOIN wp_postmeta ON ( wp_posts.ID = wp_postmeta.post_id ) LEFT JOIN wp_postmeta AS mt1 ON ( wp_posts.ID = mt1.post_id AND mt1.meta_key = 'mkb_tax_order_5693' ) WHERE 1=1 AND wp_posts.ID NOT IN (36657) AND ( wp_term_relationships.term_taxonomy_id IN (5693) ) AND ( wp_postmeta.meta_key = 'mkb_tax_order_5693' OR mt1.post_id IS NULL ) AND ((wp_posts.post_type = 'kb' AND (wp_posts.post_status = 'publish' OR wp_posts.post_status = 'acf-disabled'))) GROUP BY wp_posts.ID ORDER BY wp_postmeta.meta_value+0 ASC, wp_posts.menu_order ASC LIMIT 0, 4 [posts] => Array ( [0] => WP_Post Object ( [ID] => 36630 [post_author] => 23 [post_date] => 2021-04-09 17:38:30 [post_date_gmt] => 2021-04-10 00:38:30 [post_content] =>

Volume Settings

The IX Series has multiple different settings for a station's volume. The most common settings are:   Handset Transmit The transmit volume using a handset while in communication or paging.   Handset Receive The receive volume using a handset while communicating. [mkb-info]This value sets the ringback tone volume.[/mkb-info] Hands-Free Transmit The transmit volume while communicating and paging in hands-free mode.   Hands-Free Receive The receive volume while communicating in hands-free mode. [mkb-info]This value sets the ringback tone volume.[/mkb-info] Headset Jack Transmit The transmit volume while using a device plugged into the headset jack.   Headset Jack Receive The receive volume while using a device plugged into the headset jack.   Transmit The transmit volume during communication and while being monitored.   Receive The receiving volume during communication. [mkb-info] For IX-DV, IX-DVF(-*), and IX-SSA(-*), "Receive" is the setting of the receive volume while communicating. For other stations, "Receive" is the setting of the receive volume while communicating and paging. This value also sets the ringback tone volume. [/mkb-info] Ringtone The volume for the ringtone and paging tone of a station.   Paging The volume of an incoming page for IX-DV, IX-DVF(-*), and IX-SSA(-*) stations. [post_title] => Changing Volume Settings [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => changing-volume-settings [to_ping] => [pinged] => [post_modified] => 2025-04-10 07:48:56 [post_modified_gmt] => 2025-04-10 14:48:56 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/changing-volume-settings/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [1] => WP_Post Object ( [ID] => 36638 [post_author] => 23 [post_date] => 2021-04-09 17:56:02 [post_date_gmt] => 2021-04-10 00:56:02 [post_content] =>

Summary

The System Log can be used to track multiple things, such as:

• Reboots
• Receiving and placing calls
• Accessing the Web GUI
• Door release
• Firmware upgrades
• Monitoring other stations
• NTP updates
• Error tracking

[mkb-warning]To download a station system log from an IX Series station both the PC retrieving the log and the IX Series station will need to be on the same logical network. You will also need the administrator ID and password of each station to access its Web GUI.[/mkb-warning]  

Step 1 - Accessing the Web GUI

Using a web browser (IE8+ preferred), browse to the unit by typing "https://IPAddress/webset.cgi?login". Once the webpage has loaded you will need to bypass the security certificate warning and continue to the login webpage.    

Step 2 - Finding the System Log

Select a language option and enter the Administrator ID and Password for the IX Series station, click Login. Using the sidebar menu, navigate to Maintenance and click "System Log". Selecting this will bring you to the download page.    

Step 3 - Downloading the System Log

Click Download under the System Log heading.     Navigate to the download folder to find the IX Series station downloaded System Log.     [mkb-tip]Each station will save the System Log as systemlog.txt, for ease of navigation, rename each system log after downloading it[/mkb-tip]   [post_title] => Downloading a Station(s)' System Log [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => downloading-a-stations-system-log [to_ping] => [pinged] => [post_modified] => 2025-04-21 09:21:37 [post_modified_gmt] => 2025-04-21 16:21:37 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/downloading-a-stations-system-log/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [2] => WP_Post Object ( [ID] => 36656 [post_author] => 23 [post_date] => 2021-04-09 18:11:55 [post_date_gmt] => 2021-04-10 01:11:55 [post_content] =>

Summary

When an IX-DA or IX-DF calls into an IX-MV7-* master station, the camera appears to be zoomed-in to the top right corner.   

Cause

This is due to the preset video resolution settings for the station, and not an actual "zoom" feature.   

Solution

In Support Tool, expand Network Settings and select Video. Find the door station(s) and click on the drop-down menu under Resolution. Select 640x480(VGA) and click Update. Once updated, upload the setting file to the station(s).  [post_title] => IX-DA / IX-DF Preset Zoom with IX-MV7-* [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => ix-da-ix-df-preset-zoom-with-ix-mv7 [to_ping] => [pinged] => [post_modified] => 2021-04-09 18:11:55 [post_modified_gmt] => 2021-04-10 01:11:55 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/ix-da-ix-df-preset-zoom-with-ix-mv7/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [3] => WP_Post Object ( [ID] => 36658 [post_author] => 23 [post_date] => 2021-04-22 16:58:50 [post_date_gmt] => 2021-04-22 23:58:50 [post_content] =>

User ID and Password and ONVIF ID and Password

 

Step 1

Logging into an Axis camera requires an admin (User) ID and password. However this ID and password are not the ID and password used to register the camera to Support Tool. This user list is located under Security Options > Security > Users.    

Step 2

The ID and password needed to register the camera to Support Tool is found under System Options > Security > ONVIF.  Note that this setting layer could vary depending on the AXIS camera you have. It is possible that there is no default value here and will need to be set.      

Step 3

AXIS recommends Administrator rights of User group for the most VMS and ONVIF clients.    

Date and Time

AXIS cameras require ONVIF clients to have a time difference between the camera and the client to be less than 5 seconds. AXIS recommends disabling the Reply Attack Protection if your AXIS cameras and ONVIF clients do not use an NTP server. You can find this option under System Options > Advanced > Plain Config.     Select WebService from the combo box then remove the check mark from “Enable” for Replay Attack Protection.    

Tutorial Video

The following video from AXIS (not produced by Aiphone) explains this process in more detail. https://www.youtube.com/watch?v=B26fD5iKWM4 [post_title] => Registering Axis Cameras to IX Support Tool [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => registering-axis-cameras-to-ix-support-tool [to_ping] => [pinged] => [post_modified] => 2025-03-12 08:39:32 [post_modified_gmt] => 2025-03-12 15:39:32 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/registering-axis-cameras-to-ix-support-tool/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) ) [post_count] => 4 [current_post] => -1 [before_loop] => 1 [in_the_loop] => [post] => WP_Post Object ( [ID] => 36630 [post_author] => 23 [post_date] => 2021-04-09 17:38:30 [post_date_gmt] => 2021-04-10 00:38:30 [post_content] =>

Volume Settings

The IX Series has multiple different settings for a station's volume. The most common settings are:   Handset Transmit The transmit volume using a handset while in communication or paging.   Handset Receive The receive volume using a handset while communicating. [mkb-info]This value sets the ringback tone volume.[/mkb-info] Hands-Free Transmit The transmit volume while communicating and paging in hands-free mode.   Hands-Free Receive The receive volume while communicating in hands-free mode. [mkb-info]This value sets the ringback tone volume.[/mkb-info] Headset Jack Transmit The transmit volume while using a device plugged into the headset jack.   Headset Jack Receive The receive volume while using a device plugged into the headset jack.   Transmit The transmit volume during communication and while being monitored.   Receive The receiving volume during communication. [mkb-info] For IX-DV, IX-DVF(-*), and IX-SSA(-*), "Receive" is the setting of the receive volume while communicating. For other stations, "Receive" is the setting of the receive volume while communicating and paging. This value also sets the ringback tone volume. [/mkb-info] Ringtone The volume for the ringtone and paging tone of a station.   Paging The volume of an incoming page for IX-DV, IX-DVF(-*), and IX-SSA(-*) stations. [post_title] => Changing Volume Settings [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => changing-volume-settings [to_ping] => [pinged] => [post_modified] => 2025-04-10 07:48:56 [post_modified_gmt] => 2025-04-10 14:48:56 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/changing-volume-settings/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [comment_count] => 0 [current_comment] => -1 [found_posts] => 7 [max_num_pages] => 2 [max_num_comment_pages] => 0 [is_single] => [is_preview] => [is_page] => [is_archive] => 1 [is_date] => [is_year] => [is_month] => [is_day] => [is_time] => [is_author] => [is_category] => [is_tag] => [is_tax] => 1 [is_search] => [is_feed] => [is_comment_feed] => [is_trackback] => [is_home] => [is_privacy_policy] => [is_404] => [is_embed] => [is_paged] => [is_admin] => [is_attachment] => [is_singular] => [is_robots] => [is_favicon] => [is_posts_page] => [is_post_type_archive] => 1 [query_vars_hash:WP_Query:private] => 5c75766afcc0e1e479a1c58f45242dcc [query_vars_changed:WP_Query:private] => 1 [thumbnails_cached] => [allow_query_attachment_by_filename:protected] => [stopwords:WP_Query:private] => [compat_fields:WP_Query:private] => Array ( [0] => query_vars_hash [1] => query_vars_changed ) [compat_methods:WP_Query:private] => Array ( [0] => init_query_flags [1] => parse_tax_query ) )