NWP_Query Object ( [query] => Array ( [post_type] => kb [post__not_in] => Array ( [0] => 37743 ) [tax_query] => Array ( [0] => Array ( [taxonomy] => kbtopic [field] => slug [terms] => ixg-series-application-notes ) ) [posts_per_page] => 4 [orderby] => rand ) [query_vars] => Array ( [post_type] => kb [post__not_in] => Array ( [0] => 37743 ) [tax_query] => Array ( [0] => Array ( [taxonomy] => kbtopic [field] => slug [terms] => ixg-series-application-notes ) ) [posts_per_page] => 4 [orderby] => meta_value_num menu_order [error] => [m] => [p] => 0 [post_parent] => [subpost] => [subpost_id] => [attachment] => [attachment_id] => 0 [name] => [pagename] => [page_id] => 0 [second] => [minute] => [hour] => [day] => 0 [monthnum] => 0 [year] => 0 [w] => 0 [category_name] => [tag] => [cat] => [tag_id] => [author] => [author_name] => [feed] => [tb] => [paged] => 0 [meta_key] => [meta_value] => [preview] => [s] => [sentence] => [title] => [fields] => [menu_order] => [embed] => [category__in] => Array ( ) [category__not_in] => Array ( ) [category__and] => Array ( ) [post__in] => Array ( ) [post_name__in] => Array ( ) [tag__in] => Array ( ) [tag__not_in] => Array ( ) [tag__and] => Array ( ) [tag_slug__in] => Array ( ) [tag_slug__and] => Array ( ) [post_parent__in] => Array ( ) [post_parent__not_in] => Array ( ) [author__in] => Array ( ) [author__not_in] => Array ( ) [search_columns] => Array ( ) [meta_query] => Array ( [relation] => OR [0] => Array ( [key] => mkb_tax_order_5771 [compare] => EXISTS ) [1] => Array ( [key] => mkb_tax_order_5771 [compare] => NOT EXISTS ) ) [order] => ASC [ignore_sticky_posts] => [suppress_filters] => [cache_results] => 1 [update_post_term_cache] => 1 [update_menu_item_cache] => [lazy_load_term_meta] => 1 [update_post_meta_cache] => 1 [nopaging] => [comments_per_page] => 50 [no_found_rows] => [taxonomy] => kbtopic [term] => ixg-series-application-notes ) [tax_query] => WP_Tax_Query Object ( [queries] => Array ( [0] => Array ( [taxonomy] => kbtopic [terms] => Array ( [0] => ixg-series-application-notes ) [field] => slug [operator] => IN [include_children] => 1 ) ) [relation] => AND [table_aliases:protected] => Array ( [0] => wp_term_relationships ) [queried_terms] => Array ( [kbtopic] => Array ( [terms] => Array ( [0] => ixg-series-application-notes ) [field] => slug ) ) [primary_table] => wp_posts [primary_id_column] => ID ) [meta_query] => WP_Meta_Query Object ( [queries] => Array ( [0] => Array ( [key] => mkb_tax_order_5771 [compare] => EXISTS ) [1] => Array ( [key] => mkb_tax_order_5771 [compare] => NOT EXISTS ) [relation] => OR ) [relation] => OR [meta_table] => wp_postmeta [meta_id_column] => post_id [primary_table] => wp_posts [primary_id_column] => ID [table_aliases:protected] => Array ( [0] => wp_postmeta [1] => mt1 ) [clauses:protected] => Array ( [wp_postmeta] => Array ( [key] => mkb_tax_order_5771 [compare] => EXISTS [compare_key] => = [alias] => wp_postmeta [cast] => CHAR ) [mt1] => Array ( [key] => mkb_tax_order_5771 [compare] => NOT EXISTS [compare_key] => = [alias] => mt1 [cast] => CHAR ) ) [has_or_relation:protected] => 1 ) [date_query] => [queried_object] => WP_Term Object ( [term_id] => 5771 [name] => IXG Series Application Notes [slug] => ixg-series-application-notes [term_group] => 0 [term_taxonomy_id] => 5771 [taxonomy] => kbtopic [description] => [parent] => 5694 [count] => 32 [filter] => raw [term_order] => 1 ) [queried_object_id] => 5771 [request] => SELECT SQL_CALC_FOUND_ROWS wp_posts.ID FROM wp_posts LEFT JOIN wp_term_relationships ON (wp_posts.ID = wp_term_relationships.object_id) LEFT JOIN wp_postmeta ON ( wp_posts.ID = wp_postmeta.post_id ) LEFT JOIN wp_postmeta AS mt1 ON ( wp_posts.ID = mt1.post_id AND mt1.meta_key = 'mkb_tax_order_5771' ) WHERE 1=1 AND wp_posts.ID NOT IN (37743) AND ( wp_term_relationships.term_taxonomy_id IN (5771) ) AND ( wp_postmeta.meta_key = 'mkb_tax_order_5771' OR mt1.post_id IS NULL ) AND ((wp_posts.post_type = 'kb' AND (wp_posts.post_status = 'publish' OR wp_posts.post_status = 'acf-disabled'))) GROUP BY wp_posts.ID ORDER BY wp_postmeta.meta_value+0 ASC, wp_posts.menu_order ASC LIMIT 0, 4 [posts] => Array ( [0] => WP_Post Object ( [ID] => 37762 [post_author] => 18 [post_date] => 2023-09-11 17:57:43 [post_date_gmt] => 2023-09-12 00:57:43 [post_content] => This guide covers how to import existing install files from IX Support Tool to the IXG Support Tool. [post_title] => Importing IX Series Configuration Files into IXG Support Tool [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => importing-ix-series-configuration-files-into-ixg-support-tool [to_ping] => [pinged] => [post_modified] => 2025-03-13 10:25:28 [post_modified_gmt] => 2025-03-13 17:25:28 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/importing-ix-series-configuration-files-into-ixg-support-tool/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [1] => WP_Post Object ( [ID] => 37317 [post_author] => 18 [post_date] => 2021-09-02 18:09:46 [post_date_gmt] => 2021-09-03 01:09:46 [post_content] => See attached PDFs. Use the IX Series instructions when using IX Support Tool, and IXG Series with IXG Support Tool. [post_title] => Integrating IX|IXG Series Stations with Genetec™ [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => streaming-an-ix-video-door-station-to-genetec-security-desk-5-4 [to_ping] => [pinged] => [post_modified] => 2025-04-28 15:13:33 [post_modified_gmt] => 2025-04-28 22:13:33 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/streaming-an-ix-video-door-station-to-genetec-security-desk-5-4/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [2] => WP_Post Object ( [ID] => 39026 [post_author] => 18 [post_date] => 2025-02-12 20:48:08 [post_date_gmt] => 2025-02-13 04:48:08 [post_content] =>

This end-user focused app note goes over how to operate the IXG Intercom App.

[post_title] => IXG App Operation Manual [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => ixg-app-operation-manual [to_ping] => [pinged] => [post_modified] => 2025-04-30 08:02:40 [post_modified_gmt] => 2025-04-30 15:02:40 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/ixg-app-operation-manual/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [3] => WP_Post Object ( [ID] => 39019 [post_author] => 18 [post_date] => 2025-02-04 15:49:02 [post_date_gmt] => 2025-02-04 23:49:02 [post_content] => This document explains how to integrate IX and IXG Series stations with Milestone's™ XProtect® software. [post_title] => Milestone™ XProtect® Integration in IXG Support Tool [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => milestone-xprotect-integration-in-ixg-support-tool [to_ping] => [pinged] => [post_modified] => 2025-04-30 08:08:59 [post_modified_gmt] => 2025-04-30 15:08:59 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/milestone-xprotect-integration-in-ixg-support-tool/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) ) [post_count] => 4 [current_post] => -1 [before_loop] => 1 [in_the_loop] => [post] => WP_Post Object ( [ID] => 37762 [post_author] => 18 [post_date] => 2023-09-11 17:57:43 [post_date_gmt] => 2023-09-12 00:57:43 [post_content] => This guide covers how to import existing install files from IX Support Tool to the IXG Support Tool. [post_title] => Importing IX Series Configuration Files into IXG Support Tool [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => importing-ix-series-configuration-files-into-ixg-support-tool [to_ping] => [pinged] => [post_modified] => 2025-03-13 10:25:28 [post_modified_gmt] => 2025-03-13 17:25:28 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/importing-ix-series-configuration-files-into-ixg-support-tool/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [comment_count] => 0 [current_comment] => -1 [found_posts] => 31 [max_num_pages] => 8 [max_num_comment_pages] => 0 [is_single] => [is_preview] => [is_page] => [is_archive] => 1 [is_date] => [is_year] => [is_month] => [is_day] => [is_time] => [is_author] => [is_category] => [is_tag] => [is_tax] => 1 [is_search] => [is_feed] => [is_comment_feed] => [is_trackback] => [is_home] => [is_privacy_policy] => [is_404] => [is_embed] => [is_paged] => [is_admin] => [is_attachment] => [is_singular] => [is_robots] => [is_favicon] => [is_posts_page] => [is_post_type_archive] => 1 [query_vars_hash:WP_Query:private] => 6e8721ba4df866c20c88f46d875b051a [query_vars_changed:WP_Query:private] => 1 [thumbnails_cached] => [allow_query_attachment_by_filename:protected] => [stopwords:WP_Query:private] => [compat_fields:WP_Query:private] => Array ( [0] => query_vars_hash [1] => query_vars_changed ) [compat_methods:WP_Query:private] => Array ( [0] => init_query_flags [1] => parse_tax_query ) )

No Door Release Slider on IXG Mobile

This guide covers situations where IXG Mobile receives calls from the door station, but the door release slider is missing.

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